Shipping Policy

1. Order Processing
Orders processed Monday–Friday (excluding holidays). Processing: 1‑3 days (marble coffee tables, glass sideboards); 3‑7 days (velvet sofas).

2. Shipping Destinations & Carriers
Contiguous US only. Carriers:

  • Small items (marble coffee tables, glass sideboards): USPS, UPS, FedEx

  • Velvet sofas: Freight carriers (LTL)

3. Shipping Costs & Delivery Times

  • Costs: Calculated at checkout. Free shipping on qualifying orders.

  • Times: Coffee tables/sideboards: 5‑10 days; Sofas via freight: 7‑20 business days. Estimates, not guarantees.

4. Freight Delivery Process (Sofas)

  • Carrier will contact you to schedule a 4‑hour delivery window.

  • Standard delivery is curbside or threshold — driver will not bring inside.

  • Inspect before driver leaves — note any visible damage on delivery receipt.

5. White Glove Delivery
Available for sofas at additional fee. Includes delivery to room of choice, unpacking, basic assembly, and packaging removal.

6. Packaging

  • Sofas: Flat‑pack boxes with corner protectors, foam padding; flammability labels visible.

  • Marble coffee tables: Boxed with foam padding; fragile items wrapped.

  • Glass sideboards: Boxed with foam inserts; safety glazing labels visible; marked "Fragile."

7. Damage Claims

  • Visible damage: Noted on delivery receipt — contact us immediately.

  • Concealed damage: Contact us within 48 hours with photos of damage and packaging. Keep all packaging.

8. Order Changes
Cancel/modify within 24 hours. Orders shipped cannot be canceled.